FAQ

Frequently Asked Questions

Where are you based?
We are based in Peterborough, United Kingdom.

What payment method do you accept?
We accept cheque and paypal at the moment. We accept PayPal payments (via our website only) provided that the shipping address is a PayPal confirmed address. Please note: PayPal payments cannot be combined with other payment methods. You can pay directly with your Credit or Debit cards. If you have a PayPal account simply choose PayPal at checkout, log into your PayPal account, and confirm your payment. Once we recieved the payment we will process your order within 3 working days.

Do I need a PayPal account to use PayPal?
No, you do not need to have a PayPal account to use PayPal.

How quickly should I expect a response to my online order?
You will receive an email confirmation of your order. Most email receipts are received within fifteen minutes. If you do not immediately receive your receipt, please allow up to twenty-four hours for it to be delivered before contacting us. If you have not received your receipt, please also check your SPAM folder, as it may have been automatically stopped and moved into your SPAM or Junk Mail folder instead of being sent to your inbox.

If you have further questions not covered here please drop us a line or give us a ring.

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